Privacy Policy

Shamrock Pizza ("we", "us", or "our") operates the website at shamrock-pizza.com and related online ordering services. This Privacy Policy explains how we collect, use, store, and share personal data when you visit our website, place an order, contact us, or interact with our advertising on Google and Meta (Facebook and Instagram).

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the Data Protection Act 2018 (Ireland), and applicable ePrivacy rules.

1. Who We Are

Data controller: Shamrock Pizza
Address: 62 Talbot St, Mountjoy, Dublin 1, D01 EF84, Ireland
Phone: +353 1 819 4764
Email: info@shamrock-pizza.com

If you have questions about this policy or wish to exercise your data protection rights, contact us using the details above.

2. Personal Data We Collect

We may collect the following categories of information:

• Identity and contact data: name, delivery address, phone number, and email address when you place an order or contact us.
• Order and payment data: items ordered, order totals, promo codes used, and payment-related information submitted at checkout. Card details are processed through our payment partners and are not stored on our servers in full.
• Technical and usage data: IP address, browser type, device identifiers, pages viewed, referring URLs, session duration, and interactions with our website.
• Cookie and advertising data: cookie identifiers, ad click data, conversion events, and similar online identifiers used for analytics and marketing.
• Communications: messages you send to us and records of customer support enquiries.

We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

3. How We Use Your Data

We use personal data to:

• Process and deliver your food orders
• Communicate order updates, delivery information, and customer support responses
• Process payments and prevent fraud
• Improve our website, menu, and customer experience
• Measure website performance and advertising effectiveness
• Show relevant offers through online advertising, including remarketing campaigns
• Comply with legal, tax, and accounting obligations

4. Legal Bases for Processing (GDPR)

We rely on the following legal bases:

• Contract: to fulfil orders and provide our delivery service.
• Legitimate interests: to operate and improve our business, secure our website, analyse usage, and promote our services in a proportionate way.
• Consent: for non-essential cookies, certain marketing communications, and personalised advertising where required by law. You may withdraw consent at any time.
• Legal obligation: where we must retain records for tax, accounting, or regulatory purposes.

5. Cookies and Similar Technologies

We use cookies, pixels, local storage, and similar technologies to remember preferences, keep your cart active, understand how visitors use our site, and measure advertising performance.

Types of cookies we may use include:

• Strictly necessary cookies: required for core site functions such as ordering and security.
• Analytics cookies: to understand traffic and user behaviour (for example, Google Analytics).
• Advertising cookies: to deliver and measure ads, build audiences, and show relevant promotions after you visit our site.

Where required, we will ask for your consent before placing non-essential cookies. You can also manage cookies through your browser settings. Blocking some cookies may affect site functionality.

6. Google and Meta (Facebook / Instagram) Advertising

We use advertising and measurement tools provided by Google and Meta to promote Shamrock Pizza and understand how our campaigns perform. These services may set cookies or use similar technologies when you visit our website or interact with our ads.

Google services

We may use Google Ads, Google Analytics, Google Tag Manager, and related Google marketing products. Google may collect or receive information such as page views, conversions, device data, and advertising identifiers. Google uses this data to provide measurement, reporting, audience building, and ad personalisation in accordance with its own policies.

Learn more: Google Privacy Policy · Google Ads Settings

Meta services

We may use the Meta Pixel, Conversions API, and Meta advertising tools to measure actions on our website, create custom and lookalike audiences, and show ads on Facebook and Instagram. Meta may receive information such as browser data, hashed contact details where applicable, page events, and purchase-related signals.

Learn more: Meta Privacy Policy · Meta Ad Preferences

Where required by law, we will obtain your consent before using these tools for non-essential tracking or personalised advertising. You can opt out of interest-based advertising through the links above and through industry tools such as YourOnlineChoices (EU).

7. Sharing Your Data

We may share personal data with:

• Delivery partners and couriers to fulfil your order
• Payment processors and fraud-prevention providers
• Website hosting, IT, and customer support service providers
• Google and Meta for analytics and advertising, as described above
• Professional advisers, regulators, or authorities where legally required

We do not sell your personal data. Service providers may only use your data to perform services for us and must protect it appropriately.

8. International Transfers

Some of our service providers, including Google and Meta, may process data outside the European Economic Area (EEA), including in the United States. Where this occurs, we take steps to ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms approved under GDPR.

9. Data Retention

We keep personal data only for as long as necessary, including:

• Order records: typically up to 7 years for accounting and tax purposes
• Customer support records: generally up to 2 years after the enquiry is closed
• Marketing and analytics data: according to the retention settings of each platform
• Cookie data: according to the lifespan of each cookie or until you delete it

10. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure in certain circumstances
• Restrict or object to processing in certain circumstances
• Request data portability where applicable
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the Data Protection Commission (Ireland)

To exercise your rights, email info@shamrock-pizza.com. We may need to verify your identity before responding.

Data Protection Commission: www.dataprotection.ie

11. Marketing Communications

If you opt in to marketing emails or SMS, we may send you offers, menu updates, and promotions. You can unsubscribe at any time using the link in our emails or by contacting us. Even if you opt out of marketing, we may still send service messages related to your orders.

12. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. No online transmission or storage system is completely secure, but we work to maintain a high standard of protection.

13. Changes to This Policy

We may update this Privacy Policy from time to time, for example when we add new advertising tools or change how we process data. The "Last updated" date at the top of this page will reflect the latest version. Material changes may also be highlighted on our website.

14. Related Documents

Please also read our Terms of Service and Cookie Policy, which explain how we use cookies and govern use of our ordering service.